Types of Analytics Information

By using Central Analytics, you can obtain various types of information about your output.

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Phrases

Shows all search queries made to the output, including whether a search term returned any micro content results. This is useful because it indicates the kind of documentation most often sought by users, as well as whether you should create new micro content to match certain search terms.

Phrases With No Results

Shows all search phrases that didn't produce any results. This is useful because it indicates if you need to produce new documentation to provide results for users, or perhaps create synonyms that will show results for existing documentation.

Content

Topics

Shows all topics in the output that have been viewed at least once. This is useful because it indicates the topics where you might want to focus much of your attention.

Context-Sensitive Help Calls

Shows context-sensitive Help identifiers that have been invoked at least once in the output. This is useful because it indicates which areas of your product’s interface are most active, and perhaps even unclear to users.

Demographics

Browser Statistics

Shows which browsers are being used to view your online output. The graph shows a broad view of the browsers, and the grid breaks down the information into specific browser versions. This is useful because it indicates which browsers you should focus on supporting.

Operating System Statistics

Shows which operating systems are being used to view your online output. This is useful because it indicates which operating systems you should focus on supporting. It might even be used to determine whether your company’s software needs to continue supporting certain operating systems.

What’s Noteworthy?

Note The graph at the top is limited to the first 10 items. The grid below shows all items.